Support
Our knowledge and practical experience helps ensure that your organization has the technical infrastructure and organizational capacity to support your ongoing implementation of Andrisoft software. Andrisoft offers the following services to successfully implement and maintain our software:
Support request submission:
- A new Andrisoft Customer Portal
- A new KNOWLEDGE BASE web interface
- A technical support email address: support@andrisoft.com
Standard Support Service during the following business hours:
Monday through Friday 10:00 A.M - 4:00 P.M. GMT excluding the public holidays.
Standard Support includes:
• Software Maintenance. Updates and new releases of the software that Andrisoft makes generally available to its licensees.
• You are entitled to receive priority remote support during designated coverage hours via e-mail, fax, or the Web (24 hours maximum response time).
• You can re-request your license key for free at any time.
• Access to Andrisoft Labs for downloading customized and optimized releases, for a wide range of architectures.
In the world of networking maintenance and security, there is little margin for error. That's why we are dedicated to doing everything possible to ensure our customers' complete satisfaction and success and that's why we offer annual extended support agreements. To learn the specifics of these agreements, contact an Andrisoft representative or email sales@andrisoft.com.
Extended Support includes:
• Software Maintenance. Updates and new releases of the software that Andrisoft makes generally available to its licensees.
• You are entitled to receive remote support via telephone, e-mail, fax, or the Web (6 hours maximum response time).
• Availability: 24 x 7 x 365
• You can re-request your license key for free at any time.
• Access to Andrisoft Labs for downloading customized and optimized releases, for a wide range of architectures.
Different support issues take different amounts of time to resolve. Development may take a substantial amount of time to resolve. However if you have any questions or problems relating to the use of Andrisoft products, first check the KNOWLEDGE BASE on this page. If no advice regarding your particular problem is available there then please send an e-mail to support@andrisoft.com or send fax to 0040256209738 with a description of your problem. Answers to the most common questions will be posted in the KNOWLEDGE BASE on the support page.
Please include the following information: Computer Model, CPU, Memory Available, Operating System Version and Distribution, Product License Number and a detailed description of the problem. If the problem is confirmed we will do our best to fix it and post an update on the web page for Andrisoft users to download.
Andrisoft shall deliver software electronically (download from Andrisoft web page).