Privacy Policy



A. GENERAL INFORMATION FOR THE PROCESSING OF YOUR DATA
  1. Responsible entity and contact

    Responsible for the data processing as described here is Andrisoft SRL.
    Postal address: City Business Centre, E Building Ground Floor, 10 Coriolan Brediceanu, 300011 Timisoara, Romania
    Email: office andrisoft.com
    Phone: +40721250246

    Company data protection officer is Cristian Andries. Contact him via email to privacy andrisoft.com or letter to the address above.

  2. Right to information and of complaint

    You have the right to information about your stored personal data as per Art.15 GDPR, to removal of your data as per Art. 17 GDPR , and to correction of your data as per Art. 16 GDPR. Please submit your request in writing or via a (verified) email address using the aforementioned contact details.
    In addition, you have a general right of complaint. The responsible supervisory authority for complaints regarding the data processing of Andrisoft SRL is the Romanian Data Protection Authority (www.dataprotection.ro).

  3. Right to revocation of consent

    If the data processing is based on consent, this consent can be revoked at any time with effect for the future. Submit your revocation in writing or via a (verified) email address using the aforementioned contact details.

B. DATA PROCESSING UPON VISITING THE WEBSITE
  1. For the technical provision of the website

    Each time a user accesses a page of this web presence and each time a file is retrieved, data on these operations is stored in a logfile. This data includes the page from which the request originated (if communicated by your browser), the name of the requested file, the date and time of the request, the amount of data transferred, the notification if the request was successful, the description of the browser type used (if communicated by your browser), and the IP address of the machine forwarding the request. The storage of this data exclusively serves internal, system-related purposes.

  2. For pseudonymized use analysis and advertising success measurement

    This website uses various third-party services to create pseudonymized or anonymous information about the way the website is used and to better match content offers to users. For this purpose, pseudonymized data about the page usage such as the time, duration, and type of the page request, as well as information about the browsers, regional origin, and technology used is transmitted to the respective service. For further details, including the possibility to object, see the specific service.

    Google Analytics: Web analytics service of Google Inc. ("Google"). Information about your use of this website is transmitted to a Google server in the USA, where it is stored and used to generate anonymized reports on the use of the website and activities within the online offer. We would like to point out that on this website, Google Analytics has been extended by the code "get._anonymizeIP ();" to ensure an anonymized collection of IP addresses.

    You can object to this data processing by installing or allowing an opt-out cookie that prevents data transmission. Alternatively, you can install an extension in your browser that prevents data transfer. Such an extension can be downloaded here https://tools.google.com/dlpage/gaoptout?hl=en.

  3. For pseudonymized advertising

    Google Adwords: Advertisements by means of cookies: You can be recognized as a visitor of the website, without your identity being known, via the set cookies so that when you visit other websites, the corresponding advertisements are displayed. In addition, internet users with specific profiles of interest based on their internet usage might be shown the corresponding advertisements. We do not collect any personal data with our cookies or other anonymous IDs. You can object to the collection and use of your data by Google Analytics at any time with effect for the future by making the appropriate Google settings.

  4. To integrate social media platforms

    Our website uses social media plugins from Facebook, Twitter, Google, and LinkedIn. Your IP address will not be forwarded automatically. It will only be sent, if you click one of the plugins (two-click solution).

C. DATA PROCESSING UPON USE OF THE INDIVIDUAL WEB SERVICES
  1. When registering for the newsletter

    When registering for the newsletter, we collect and store the provided email address and IP to send you information about our products, new features, and offers. Your email address is not used for other purposes or passed on to third parties. Your consent to the use of your email address for receiving our newsletter can be revoked at any time with effect for the future by using the aforementioned contact details.

  2. When purchasing and installing trial versions (Art. 6 par. 1 lit. b GDPR)

    For the use of the trial version and its operation, we collect and store your name, email address, company name, company position, country of origin, telephone number and IP. Andrisoft uses this information to send you your license key, to guide you through the installation, to clarify typical questions that arise during installation, and to clarify the status of the installation. This is necessary for purposes of determining and correcting the support requirement during the installation and operation of the software, and to clarify the further use after the end of the test phase. Contacting can take place over the telephone only when our emails get rejected from your SMTP server from objective reasons (eg. mailbox full, false positive SPAM filter).

D. DATA PROCESSING UPON PURCHASE OF SOFTWARE / SERVICES
  1. For registration / account use (Art. 6 par. 1 lit. b GDPR)

    During the purchase of a service, an email address and a password are used to set up an account ("registration"). The data are used to provide you access to your orders and contracts and to process the software purchase.

    Upon registration and each time a registered user logs in, session cookies are stored on your machine in order to make the visit to our website more appealing and to enable the use of certain functions. These do not include any personal data, only your session ID, which is assigned to you during your visit. This session ID is used to reference internally stored data, such as information on the contents of your shopping cart so that if you visit our website at a later time, you can comfortably continue shopping. The generated cookies have an expiration time of 30 days.

  2. To process the order (Art. 6 par. 1 lit. b GDPR)

    During the ordering process, we collect and store information about your identity and your contact details (in particular, your first and last name, address, telephone number, company name, VAT ID when applicable, and email address), server hardware identifiers, as well as information about your purchase and payment method, including bank data.

    This information is used to complete the order, including payment, and to provide the software and purchased services. This includes providing updates so that you can download the most recent version of the software at any time, free of charge, and providing upgrade offers and other services of Andrisoft SRL.

    Your email address is also required to review your license and provide you with registration keys or download links, as well as to inform you about the status of maintenance contracts.

    Within the ordering process, we use the popular Transport Layer Security (TLS) encryption method in conjunction with the highest encryption level supported by your browser. Typically, this is 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit technology instead. A closed lock or a key symbol in the status bar of your browser denotes whether a single page of our website is encrypted.

  3. For payment transactions (Art. 6 par. 1 lit. b GDPR)

    Your address and your payment information will be sent to the executing payment service providers:
    For credit card payments, credit card information is processed by PayPal Inc. Headquarters, 2211 North First Street San Jose, California. For more information about PayPal's privacy policy, please visit https://www.paypal.com/en/webapps/mpp/ua/privacy-full.
    For wire / bank transfers, bank information is processed by the bank Banca Transilvania. Headquarters, Cluj-Napoca, Cluj, str. G. Bariţiu nr.8, 400027, Romania. For more information about Banca Transilvania's privacy policy, please visit https://www.bancatransilvania.ro/en/.

  4. For software updates and generation of usage statistics

    Software products from Andrisoft SRL can connect to Andrisoft servers to check for newer software versions or important security updates. During this connection, information about the software installation (for example, Sensor count) and about the underlying hardware (for example, UUID) may be transmitted. We store and use this information, for instance, to optimize the delivery of updates as well as for statistical analysis.


Privacy Policy Agreement Effective Date

This policy was updated on May 25th 2018. Any further updates will be listed on this web page, so please check back periodically. For more information, please contact office andrisoft.com.