Our knowledge and practical experience help you to make sure that your organization has the technical infrastructure and organizational capacity to support your ongoing implementation of Andrisoft solutions. Andrisoft offers the following services to successfully implement and maintain our software:

Support request submission:

  1. A technical assistance email address: support andrisoft.com
  2. KNOWLEDGE BASE web interface

Standard Support Service during the following business hours:
Monday through Friday 10:00 a.m. - 20:00 p.m. GMT excluding public holidays.

Standard Support includes:
   •  Software maintenance, including updates and major version releases of the software that Andrisoft makes available to its licensees.
   •  You are entitled to receive remote support during designated coverage hours via e-mail or the web.
   •  The maximum response time is 48 hours.
   •  You can re-request your license key for free at any time.

In the world of networking maintenance and security, there is little margin for error. That's why we are dedicated to doing everything possible to ensure our customers' complete satisfaction and success, which is why we offer annual Enterprise Support agreements. To learn the specifics of these agreements, please contact an Andrisoft representative.

Enterprise Support includes:
   •  Service Level Agreements.
   •  Managed Security Services including day-to-day monitoring and interpretation of significant system events, DDoS attacks, and trends analysis.
   •  Software maintenance including updates and new releases of the software that Andrisoft makes available to its licensees.
   •  You are entitled to receive remote support via telephone, e-mail, Skype or the web.
   •  1 hour maximum response time.
   •  Availability: 24 x 7 x 365.
   •  You can re-request your license key for free at any time.
   •  Access to Andrisoft Labs for downloading customized and optimized releases for a wider range of architectures.

Different support issues take different amounts of time to resolve. However, if you have any questions or problems relating to the use of Andrisoft products, first check the KNOWLEDGE BASE. If no advice regarding your particular problem is available there, then please email support andrisoft.com with a description of your problem. Answers to the most common questions are posted in the KNOWLEDGE BASE on the support page. Please include the following information: server type, CPU, RAM, NIC, operating system version and distribution and a detailed description of the problem. If the problem is confirmed, we will do our best to fix it in the shortest time and post an update on the web page for Andrisoft users to download.