In the world of networking maintenance and security, there is little margin for error. That's why we are dedicated to doing everything possible to ensure our customers' complete satisfaction and success, which is why we offer annual Enterprise Support agreements. To learn the specifics of these agreements, please contact an Andrisoft representative.
Enterprise Support includes:
• Service Level Agreements.
• Managed Security Services including day-to-day monitoring and interpretation of significant system events, DDoS attacks, and trends analysis.
• Software maintenance including updates and new releases of the software that Andrisoft makes available to its licensees.
• You are entitled to receive remote support via telephone, e-mail, Skype or the web.
• 1 hour maximum response time.
• Availability: 24 x 7 x 365.
• You can re-request your license key for free at any time.
• Access to Andrisoft Labs for downloading customized and optimized releases for a wider range of architectures.