In the field of networking maintenance and security, there is little margin for error. That’s why we are fully committed to ensuring our customers’ success and satisfaction through our annual Enterprise Support agreements.
For detailed information about Enterprise Support options and coverage, please contact an Andrisoft representative.
• Clearly defined Service Level Agreements (SLAs)
• Managed Security Services, including day-to-day monitoring and analysis of significant system events, DDoS attacks, and long-term trend reporting
• Software maintenance, including updates and new releases made available to Andrisoft licensees.
• Remote technical support via telephone, email, or web portal
• Guaranteed maximum response time of 1 hour
• 24/7/365 availability
• Free re-issuance of your license key at any time
• Exclusive access to Andrisoft Labs for downloading customized and optimized releases supporting a wider range of architectures
